Welcome to ENKAAZ.com website (the “Site”). Enkaaz.com is an Egyptian company that provides roadside assistance services through mobile application in Egypt. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit our Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site or the application and log on with your user name and password. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information. In addition, please review our Terms and Conditions, which may apply to your use of ENKAAZ Service. This Privacy Policy is incorporated by reference into the applicable Terms and Conditions. If you have questions about this Privacy Policy, please contact us at privacy@enkaaz.com.

1. ENKAAZ’s Collection of User Information

(a) Collection of Personal Information As part of ENKAAZ Service, we will ask you to provide us with certain categories of personal information, including your name, e-mail address, mobile telephone number, personal vehicle information, and credit card account information (“Personal Information”). We may collect this information through various forms and in various places through ENKAAZ Service, including account registration forms, contact us forms, or when you otherwise interact with us. For example, when you sign up to use the Services, you create a user profile. The current required data fields are: Name, Email, Password, Mobile Phone Number, Details for one or more vehicles, City Credit Card Number, expiration date & security code and or information regarding your PayPal, or other digital payment accounts. You also have the option to upload a photo for yourself and your vehicle when registering for ENKAAZ Service. You may remove or update the photo at any time by logging into your account. All of the foregoing (including your photo) shall be hereafter referred to as “Personal Information”). The Personal Information you share with us (including your photo if submitted) shall be viewable by and shared with Providers in connection with requests you submit for roadside assistance services to verify your identity and bill your credit card account for services you order. Besides the Personal Information, we may also collect other non-personally identifiable information relative to your use of ENKAAZ Service as discussed below. Certain features and aspect of ENKAAZ Service may require different types and forms of Personal Information. You can opt out of providing Personal Information by not entering it or not using ENKAAZ Service, although not providing certain requested Personal Information may hinder your ability to use ENKAAZ Service or features or aspect of ENKAAZ Service. 
(b) Collection & Use of Non-Personal Information In addition to Personal Information, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with ENKAAZ Service (“Usage Information”). This Usage Information may include all of the areas within ENKAAZ Service website or application that you visit, and the time of day, among other information. We may use Usage Information for various reasons, including, enhancing or otherwise improving ENKAAZ Services. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access the Services (any, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access ENKAAZ Service, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information. In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. If you access ENKAAZ Service while traveling in a vehicle, your mobile phone will send your GPS coordinates to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information for various purposes – including, determining the charge for the transportation you requested via our ENKAAZ Services, to provide you with customer support, to send you promotions and offers, to enhance ENKAAZ Service, and for our internal business purposes. We may also have features that allow you to share this information with other people (such as your family, friends or colleagues) if you choose. 
(c) User Information from Third Parties We may, from time to time, supplement the information we collect about you through ENKAAZ Service with outside records from third parties in order to enhance our ability to serve you. We may combine the information we receive from those sources with information we collect through ENKAAZ Service. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise. 
(d) User-Submitted Information A Third Party If you choose to use our referral service to tell a friend about ENKAAZ Service or other ENKAAZ-related activities, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit ENKAAZ Service. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program, and do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any referral feature offered through ENKAAZ Service, your e-mail address may be included in the communication sent to your friend. If you or your friend would like us to remove this information from our database, please contact us via e-mail at support@ENKAAZ.com. 
(e) Information Collected by ENKAAZ Mobile Application ENKAAZ Service is primarily provided through the application on your mobile, tablet computer or similar device (the “Mobile Application”). You agree that we may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications. When you use any of our Mobile Application, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including without limitation: Your preferred language and country
Your phone number or other unique device identifier assigned to your mobile device – such as the International Mobile Equipment Identity or the Mobile Equipment ID number
The IP address of your mobile device
The manufacturer and model of your mobile device
Your mobile operating system
The type of mobile Internet browsers you are using
Your geolocation Information about how you interact with the Mobile Application and any of other aspects of ENKAAZ Service to which the Mobile Application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application Information to allow us to personalize the services and content available through the Mobile Application We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways: ·        To operate and improve our Mobile Applications, other Services, our company’s services, and tools; to create aggregated and anonymized information to determine which Mobile Application features are most popular and useful to users, and for other statistical analyses. ·        To prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters; to customize the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application. With respect to geo-location data we track through your Mobile Device, we use that geo-location information for various purposes – including your ability to view the drivers in your area that are close to your location, for you to set your vehicle location, so the drivers are able to find the location from which you require services, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people. Except as otherwise permitted in this Privacy Policy, we will not share this information with third parties for any purpose and will only use this information for the sole purpose of providing you with the ability to request services via ENKAAZ’s Mobile Application. You may at any time no longer allow our Mobile Application to use your location by turning this feature off at the Mobile Device level.  
We also provide some of your Personal Information (such as your first name and your photo, if you have chosen to upload your photo to your profile) to the driver/partner who accepts your request for roadside service so that the driver may contact and find you. The companies for which drivers work (that are providing the roadside service) are also able to access your Personal Information, including your geo-location data.
We may associate your unique mobile Device Identifier or Mobile Application usage information with any Personal Information you provide, but we will treat the combined information as Personal Information. Personal Information may also be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your services that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

2. Use of User Information

Our primary goal in collecting your Personal information or Usage Information is to provide you with ENKAAZ Service as follows:
We may send you e-mail to provide ENKAAZ Service to you, including to verify your username and password, to respond to your inquiries, to provide the services you request, and to manage your account.
In the communication purposes with you by email, telephone, or SMS or text message based upon your expressed preference where applicable.
We use the collected information from our Mobile Application for troubleshooting and in some cases, marketing purposes, and we use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you. By registering to ENKAAZ Service, you also consent to receiving various announcements about ENKAAZ and its Service.
Personal Information used to fulfill your requests for tools, software, functionality, features and other products, and services; to communicate with you and respond to your inquiriesز
To conduct research about your use of our products, and to help offer you other products, features, or services that may be of interest. By registering to ENKAAZ Service, you also consent to receiving various announcements about ENKAAZ and its Service.
To provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties.
To process your registration with ENKAAZ Services, including verifying your information is active and valid. 
To improve the Services or our services, to customize your experience with the Services, or to serve you specific content that is most relevant to you.
 To enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions. 
 To contact you with regard to your use of ENKAAZ Services and, in our discretion, changes to ENKAAZ Service and/or ENKAAZ Service’s policies.
For internal business purposes and for inclusion in our data analytics.
To address maintenance or other issues with ENKAAZ Service.
For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy. If you do not wish to receive them, you have the option of deactivating your ENKAAZ account. Please note that information submitted to the Services via a “contact us” or other similar function may not receive a response. 

3. Sharing & Disclosure of User Information

We may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information. We may share user information of all types (including Personal Information) in the following circumstances: 
(a) You Request To Receive Information From Third Parties. You may elect to have your Personal Information shared to receive information and/or marketing offers directly from third parties. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
(b) Business Transfer. We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information:
To a subsequent owner, co-owner or operator of ENKAAZ Service or applicable database.
In connection with a corporate merger, consolidation, bankruptcy, restructuring, the sale of substantially all of our equity interests and/or assets or other corporate change, including, during the course of any due diligence process. 
To the maximum extent allowable by law, the Privacy Policy will apply to the user information as transferred to the successor entity. However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity. 
(c) Third Party Service Providers We use third party companies and individuals to facilitate ENKAAZ Service, provide or perform certain aspects of ENKAAZ Service on our behalf – such as Providers and other third-parties to host ENKAAZ Service, design and/or operate ENKAAZ Service’s features, track ENKAAZ Service’s analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of ENKAAZ Service’s features), or perform other administrative services. We may provide these vendors with access to user information, including Personal Information; this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personal Information for any other purpose. This exception does not encompass our use of third party analytics service providers who evaluate and provide us with information about the use of ENKAAZ Service and viewing of our content. However, such service providers may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information. We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our web site is governed by our Privacy Policy.

 (d) Legal Protection and Compliance
 We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: 
To satisfy any applicable law, regulation, governmental requests or legal process. 
To protect and/or defend the Terms and Conditions for ENKAAZ Service, including investigation of potential violations thereof.
To protect the safety, rights, property or security of the Company, ENKAAZ Service or any third party.
To protect the safety of the public for any reason. 
To detect, prevent or otherwise address fraud, security or technical issues. 
To prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you subject to applicable law.

4. User- Posted Content

ENKAAZ Service may offer publicly accessible blogs or community forums or other ways to permit you to submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to this User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide in these areas may be read, collected, and use by others who access them. Thus, please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. This Privacy Policy does not apply to any information that you disclose publicly, share with others or otherwise upload, whether through ENKAAZ Service or otherwise. We are not responsible for the accuracy, use or misuse of any content or information that you disclose or receive through ENKAAZ Service. To request removal of your User Content from our blog or community forum or similar features, contact us through support@ENKAAZ.com. In some cases, we may not be able to remove your User content, in which case we will let you know if we are unable to do so and why.

5. Display of Advertising

Your information may be used for the presentation of advertisements. We may use ad networks to customize and display advertising on our Services. We may share certain information about you as a user (such as age, address, or other information we have collected or received) with certain ad network and service providers to help them deliver more relevant content and advertisements through their networks.  We may from time to time work with other companies for certain services such as analytics or advertising, and you may be subject to their privacy policies as well, though you may opt out through them directly or contact us with questions.

Your Choices about Your Information, you may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on our mobile application or our other Services, consider what information to include and exclude; in addition, sometimes there may be a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
 We may provide you with access to your registration information and the ability to edit this information in your account settings dashboard and profile pages.  Please be aware that even after you delete or update information within our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Some of our Services may provide you with additional information and choices about your privacy, which you should review.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us using the contact information below.

6. Social Media Features and Widgets

ENKAAZ Service may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on our online and mobile platforms. These features may collect your IP address, which page you are visiting on our online or mobile platform, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly by ENKAAZ. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

7. Third Party Content & Links

ENKAAZ Service may contain content that is supplied by a third party, and those third parties may collect web site usage information and your Device Identifier when web pages from any online or mobile service are connected to your browser. In addition, when you are using ENKAAZ Service, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. We encourage you to note when you leave ENKAAZ Service and to read the privacy statements of all third party web sites or applications before submitting any Personal Information to third parties.

8. Maintenance of User Information

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire ENKAAZ Service, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through support@ENKAAZ.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. 

9. Our Commitment to Security

We have established safeguards to help prevent unauthorized access to or misuse of your information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our policies). To protect your privacy and security, we may use passwords or other technologies to register or authenticate you and enable you to take advantage of our Services, and before granting access or making corrections to your information.
Age: Our Services are intended for a general audience, and children under the age of eighteen should not register.
How to Contact Us: If you have any questions or concerns about this Privacy Policy or its implementation, you may contact us at support@ENKAAZ.com. If you believe your information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.  We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes). 

Changes to this Privacy Policy: We may update this Privacy Policy from time to time, and so you should review this Policy periodically.